Cancellation, Return & Warranty Information
(Effective June 01, 2007)

Generator Return Policy
In an effort to avoid returns and promote customer satisfaction, Generator Power Solutions^TM works with our customers over the phone before the order to better ascertain the needs of our customer. We provide engineering services so that our company can better analyze your needs and work with you to configure a standby power solution that will meet your requirements exactly. This not only ensures that the product will meet your needs but it allows us to keep the you fully informed at each step of the process.

Defective Return Policy

A) If the product was picked up at our warehouse: The customer may return the product to our warehouse during regular business hours. If product is defective we will provide exchange or refund at the customer's discretion.

B) If the product was shipped to you. Freight damage must be reported to the carrier. We will arrange an exchange or parts replacement for you.

Generator Power Solutions will not refund a purchase due to damage incurred during improper installation or operation subsequent to installation.

Non Defective Return Policy
Returns may only be made with New condition product that has NOT been installed.  Item may be returned for refund within 7 days of delivery.  Shipping-damaged item will be refunded or exchanged. Shipper damages must be claimed with freight company and exchanged via claim.  Installation damaged item will not be refunded.  Shipping-damaged items are exchanged with new product or repaired at Generator Power Solutions discretion.  Non defective returns require 25% restocking fee (see cancellation policy below).  The customer pays freight to Generator Power Solutions^TM, credit will be issued when item is received.
 

Shipping

We will ship anywhere in the continental United States for $150.00.  The shipping fee is non-refundable.  This is curbside delivery shipped Freight on large trucks. If special delivery is required, i.e. Forklift, residential delivery, 24 hour notification, then an additional fee of $75.00 is applicable.  Special needs delivery MUST be declared at time of order.

Payment

Credit card ship in 1 business days, in-state checks will be held until cleared.  We will accept credit cards (add 2.5% to order) Visa, MasterCard, American Express and check/money order.  Refunds will be returned to the user in the same form it was received.

Order Cancellation Policy
If you place your order and subsequently decide to cancel, we will gladly honor your decision.  All canceled orders will be subject to a cancellation fee equal to 25% of the order amount.

Generator and Parts Warranty
Generator Power Solutions^TM will represent the generator manufacturer for purposes of returns if the customer purchased a service plan. I n order to preserve the manufacturer’s warranty, only allow Generator Power Solutions^TM personnel and/or designated representatives access to the generator, generator sub assemblies, or wiring.  Any service performed on the generator by unqualified service personnel may void the generator warranty. 
Click here to view the Briggs & Stratton warranty information. 
Click here to view the Generac warranty information.

Price Change
We reserve the right to change pricing at any time without notice.

Privacy Policy
Generator Power Solutions takes your privacy very seriously.  We will not share any information about you or your transaction with any other persons or third party which is not required to properly fulfill or ship your order.  Your transaction and personal information is as important to us as it is to you!  At Generator Power Solutions your satisfaction is also very important to us and every employee is dedicated to making your experience with us a pleasant one before and after the sale! 

The above policies are in place to protect you as the purchaser and us as the vendor from potential losses due to shipping damage, defective equipment, etc.